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An outstanding opportunity for a Service Desk Analyst to develop their career within a dynamic and rapidly expanding international Investment Management company located in state of the art and brand new offices in central London.
Core responsibilities are to provide 1st level IT support, Systems Administration and troubleshooting to EMEA , whilst interfacing closely with 2nd and 3rd line escalation contacts.
Applicants MUST have an excellent understanding of Windows, knowledge of Desktop and Server hardware, Networks, Data and Protocols and recent experience in working with Helpdesk / Service Desk management software. Current knowledge and experience in MS Active Directory, Exchange and Cisco Call Manager administration is essential.
Qualifications should include a technical Degree and/or commercial experience working within an ITIL framework - and preferably hold Cisco CCNA or Windows MCSA.
Personality is absolutely essential! Applicants must be highly customer-oriented, able to listen effectively, be pro-active in resolving problems efficiently and with a high degree of autonomy. Communication skills, energy and enthusiasm levels should be second-to-none.
Commercial experience working in an Asset Management or Investment Banking environment is highly desirable.
No company will offer more to candidates matching this description - please apply immediately to be considered.
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