Customer Service Representative

Are you passionate about customer services, operations and using digital tools to provide solutions to retails?

We’re looking for customer services professionals to join a global financial services support team in Milton Keynes who want to use their skills and ideas and provide outstanding support to our customers.

Key responsibilities:

  • Responsible for answering incoming calls from Bank customers and prospects providing product information, account opening services as well as account maintenance
  •  Builds rapport with our customers to resolve service issues and customer questions
  • Takes ownership of customer enquiries and responds to escalated customer issues in accordance with agreed procedures
  • Responsible for the day to day coverage of customer account maintenance processes
  • Meets established goals for all metrics, including call and case quality, productivity and customer acquisition by focusing on maximising service to customers
  • Communicates professionally and regularly with leadership and peers on status of accounts and escalations in accordance with established standards
  • Has an understanding of Operational Risks
  • Proactively identifies any new issues or risks Participates in projects to drive operational excellence

Key skills required:

  • Must be self-directed, detail oriented, have a positive attitude, be driven, able to work independently in a team-oriented and fast paced environment with a passion to deliver exceptional service to customers
  • Good interpersonal skills, negotiation skills are a plus
  • Good problem solving skills
  • Adaptable with high energy levels and a genuine desire to help others
  • Good team player
  • Good analytical and problem-solving skills
  • Excellent written and verbal communication skills

Please note that due to the high volume of applications we receive, only suitable people will be contacted.

Salary: £10 per hour

Contract: Contract

Location: Milton Keynes

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Say Hello

0203 047 4507 or email
hello@devonshire.co.uk

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