Desktop Support Engineer

Our client, an independent charity, is looking for a Desktop Support Engineer to join their team on a permanent basis, based in London.

As the Desktop Software Engineer, you will be responsible for the creation, updating, removal of applications and software packages for workstations in SCCM.

Key responsibilities

  • Maintain Windows Updates deployment process
  • Create/update SCCM queries for reporting and deployment
  • Build/maintain Windows 10 Image and deployment process
  • Respond to and resolve incidents and service requests both remotely and face-to-face
  • Design, create & deploy desktop and laptop builds
  • Work on project rollouts and change requests when required
  • Advise 1st line agents, undertake first time fix for agreed tasks and act as point of escalation for 1st line analysts
  • Apply ITIL methodology to deliver best practice in all areas

Key skills required

  • 3+ years’ experience using SCCM and PowerShell
  • Strong understanding and experience of AppLocker
  • Experience of ITIL/change management/ticketing systems/Kanban methodology
  • Good technical knowledge of Microsoft products including: Windows 7/8/10, Windows 2008, Windows 2012, Active Directory and Office 365
  • Confident and capable within a team environment and working on own initiative
  • Effective communication skills working with both IT and non-IT colleagues

Please note that due to the high volume of responses we receive, only successful applicants will be contacted.

Salary: £35,000 to £38,000

Contract: Permanent

Location: London

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