Junior Field Service Engineer

Don't miss out on an excellent opportunity to join a global, market-leading customer communications company as a Junior IT Field Service Engineer.

The Junior Field Services Engineer is accountable for providing onsite support across all technology services, both Infrastructure and Applications, for the given sites of responsibility.
Key responsibilities:
  • Provide onsite technical support, resolving issues, as required with the onsite Field Service Engineer whilst communicating professionally with internal and external stakeholders
  • Prioritise, and resolve technical queries and service requests within agreed service levels
  • Maintain the CMDB, KEDB and knowledge base and creating training material for the Service Desk Analysts
  • Self-motivated desire to learn and understand all technologies, both Infrastructure and applications delivered in the sites of responsibility
Key skills required:
  • Knowledge of Windows 7/10,
  • Understanding of O365, Active Directory and Windows Server technologies
  • Understanding of network technologies, TCP/IP and routing
  • Logical and methodical troubleshooting skills
  • Excellent written and verbal communication skills
  • An understanding of Incident and Change management processes

This is a great opportunity to join a successful team within a global organisation where you can build a long-term career.

Please note that due to the high volume of responses we receive, only successful applicants will be contacted.

Salary: €35,000 to €40,000

Contract: Permanent

Location: Luxembourg

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